Introduction These Terms and Conditions ("Terms") set forth the legal framework for the use of services provided by TimelessHandsPro, including bespoke watchmaking, luxury timepiece repairs, and related consulting, either online or at our workshops in Switzerland. By engaging our services, clients agree to comply with the obligations and rights described herein.
Acceptance of Terms By placing an order, requesting an estimate, submitting a watch for service, or otherwise interacting with TimelessHandsPro, you acknowledge and agree to be bound by these Terms. If you do not consent, you must refrain from using our services or platform.
Description of Services
TimelessHandsPro offers:
– Custom design and fabrication of high-end mechanical timepieces
– Expert repair, overhaul, and preservation of existing luxury watches
– Consultations for heritage piece assessments and authentication
– Specialized services in compliance with traditional Swiss horological standards Turnaround times and service availability depend on complexity, component rarity, and seasonal workloads.
User Responsibilities
Clients are responsible for:
– Providing accurate information regarding submitted timepieces, including prior modifications and provenance
– Insuring items during shipment unless explicitly arranged otherwise
– Reviewing and approving cost estimates before services commence
– Complying with payment terms, including deposits or stage-based billing – Notifying TimelessHandsPro of delivery issues or damage within 48 hours of receipt
Limitation of Liability
TimelessHandsPro shall not be liable for:
– Delays due to custom part fabrication, customs clearance, or supply chain disruptions
– Wear or mechanical issues caused by improper use or environmental exposure post-delivery
– Client misunderstandings stemming from unclear requests or unauthorized third-party alterations Liability for any direct damages is strictly limited to the total amount paid for the specific service in question.
Intellectual Property All original designs, engineering schematics, and branded materials developed by TimelessHandsPro remain the exclusive intellectual property of the company. Clients are not permitted to copy, reproduce, license, or commercially exploit such materials without explicit prior consent.
Governing Law and Jurisdiction These Terms shall be governed by the laws of Switzerland. Disputes arising from or related to services shall be subject to the exclusive jurisdiction of the competent courts of the Canton of Neuchâtel, unless otherwise stipulated by applicable consumer protection rules.
Termination of Access
TimelessHandsPro reserves the right to decline or discontinue services for clients who:
– Violate these Terms
– Provide fraudulent documentation or claims
– Fail to comply with ethical conduct toward staff or partners In such cases, any unfinished services may be halted, and unrefunded balances shall be at our discretion.
Refund Policy Due to the personalized and labor-intensive nature of our offerings, all confirmed orders for custom watches or initiated repairs are non-refundable. However, disputes regarding workmanship or material defects are subject to internal review and may result in partial or full remediation where justified.
Amendments to Terms We may update these Terms periodically to reflect operational or legal changes. Updates will be published on our website. Continued engagement following such updates indicates client acceptance of the revised Terms.
Effective Date
These Terms and Conditions are effective as of June 24, 2025, and supersede any previous versions.