Founded in Neuchâtel, TimelessHandsPro was born from a simple belief: that the value of a timepiece is more than its market price—it's the memory it carries, the precision it symbolizes, and the future it inspires. Our founders, master watchmaker Alain Frei and engineer-designer Sofia Demierre, have spent their careers at the intersection of technical innovation and classical horology. We created TimelessHandsPro as a sanctuary for connoisseurs, collectors, and visionaries who see time as both an art and a science.
Contact Us!Our business model is built around precision, rarity, and enduring relationships.
Client Value We offer highly individualized service—whether it’s the complex restoration of a 1930s chronograph or the birth of a modern tourbillon. Clients benefit from direct access to master watchmakers, transparent pricing, and results certified to Swiss standards.
Target Audience Our clientele includes serious collectors, high-net-worth individuals, vintage watch investors, heritage-focused families, luxury brands, and boutique designers in Switzerland and internationally.
Distribution Channels We operate from a private atelier and offer consultations by appointment only. Services are booked online, through referrals, and exclusive watch fairs in Geneva and Basel. For international clientele, we offer secure courier handling and white-glove delivery.
Revenue Streams Income derives from bespoke watch commissions, restoration projects, private-label production, aftercare subscriptions, and premium valuation services.
Key Partners & Resources We work closely with Swiss movement suppliers, sapphire crystal fabricators, dial artists, case manufacturers, and international auction houses. Our core resource is a multidisciplinary team of watchmakers, engineers, engravers, and service consultants.
Cost Structure Major expenses include atelier maintenance, skilled labor, proprietary tooling, insurance, research & development, and participation in global horological exhibitions.
To preserve, evolve, and elevate the Swiss tradition of fine watchmaking—one timepiece at a time. We exist to serve those who understand that true luxury lies not in mass production, but in attention, intention, and mastery.
Contact Us!TimelessHandsPro is led by Alain Frei, former technical director at Jaeger-LeCoultre, with over 30 years in haute horlogerie. Sofia Demierre leads design innovation and client experience, drawing on her background in mechanical engineering and fine arts. The team includes eight watchmakers, two in-house case fabricators, a specialist in vintage complications, and multilingual liaisons to serve clients in English, French, and German.