Introduction This Privacy Policy outlines how TimelessHandsPro collects, uses, stores, and protects personal data obtained from individuals who engage with our services related to bespoke luxury watchmaking and restoration. This policy is intended for our clients, site visitors, and partners in Switzerland and globally, with an emphasis on maintaining the discretion and confidentiality expected in high-end horology services.
Privacy Policy We collect personal data to fulfill service requests, personalize the client experience, and comply with relevant legal and logistical obligations. The information we may collect includes:
Contact details: name, phone number, email address, billing/shipping address
Service-related data: watch model information, serial numbers, restoration requests, repair history
Payment information: processed via secure third-party gateways (we do not store full payment credentials)
Communication logs: messages or inquiries regarding custom orders, after-sales support, or warranties
Website interaction data: IP address, device type, browser, and navigation behavior
Data is collected through our website, order forms, personal consultations, and technical service interactions. It is stored securely and used solely for fulfilling services, improving customer support, and ensuring traceability of luxury items. We retain client data only as long as necessary for warranty, documentation, legal compliance, or upon client request for deletion.
GDPR If you are a resident of the EU or interacting with our site from within the European Economic Area (EEA), you are entitled to protections under the General Data Protection Regulation (GDPR), including:
Right to access and receive a copy of your personal data
Right to correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”) when applicable
Right to restrict or object to certain processing activities
Right to data portability for transfer to another provider
Right to withdraw consent at any time for non-essential processing
We process personal data based on your consent, our contractual obligation to deliver our services, legal compliance (e.g., traceability of luxury goods), or legitimate interest in protecting craftsmanship integrity and client satisfaction.
Cookie Policy
4.1 Types of Cookies Used Our website uses the following types of cookies:
Essential cookies: support core site features like security, session continuity, and load balancing
Functional cookies: store preferences such as language, region, or form-fill memory for returning clients
Analytics cookies: help us understand visitor traffic and optimize site performance via anonymized statistics
No advertising or retargeting cookies are used
4.2 How to Disable Cookies You can disable cookies at any time via your browser settings. Please note that disabling essential or functional cookies may affect your ability to place orders or access client-specific content. Instructions for cookie management are available in most browser help sections.
Disclosure to Third Parties We do not sell or rent your personal data. Limited data may be shared under the following circumstances:
With trusted couriers for insured shipping and return of luxury items
With payment providers strictly for transaction processing
With compliance consultants, when required for anti-counterfeit verification or insurance reporting
With IT partners who manage our encrypted data environment under strict data processing agreements
All third-party relationships are governed by Swiss contractual confidentiality and comply with the Swiss Federal Act on Data Protection (FADP).
Data Security Measures At TimelessHandsPro, safeguarding both your privacy and the provenance of luxury timepieces is paramount. Our data protection protocols include:
Full SSL/TLS encryption for website and communications
Segregated databases for client identity and service records
Physical security for in-shop documentation and archived service records
Limited-access controls to sensitive systems, monitored by internal IT
Regular audits and updates in line with evolving Swiss and European data standards
Client communications are never disclosed without explicit request or legal obligation.
Effective Date
This Privacy Policy is effective as of June 24, 2025. Updates to this policy will be communicated through our website or directly, when materially affecting your rights or our handling of your data.